Frequently Asked Questions

WorkAdventure was made to be used at any time and from anywhere!

The mobile app (PWA) is available on any smartphone.

Go to your WorkAdventure map via your mobile phone and click on "add to home screen". Your app will be automatically downloaded and ready to use.

The desktop app (PWA) is available on any computer and will give you an easier access to your map.

Go to your WorkAdventure map via your computer and click on the "install application" at the top right of your screen (see picture below). Your app will be automatically downloaded and ready to use.

WorkAdventure implement OpenID SSO protocol. OpenID is a protocol designed for user authentication. OpenID is a standard added on the top of Oauth 2.0 (Authorization Protocol) framework which adds ID Token to access token in OAuth 2.0. OAuth and OpenID both act as Single Sign-On (SSO) standards.

OpenID Connect will redirect a user to an identity provider (IdP) to check the user’s identity, either by looking for an active session i.e Single Sign-On (SSO) or by asking the user to authenticate.

Contact us if you need more information or if you want implement SSO authentication for your WorkAdventure virtual space!

Jitsi Meet is a video-conferencing app used in WorkAdventure to organize conferences and big meetings. Youtube live is the easiest way to livestream but we also can configure live streams through other platforms.

Read more about Youtube livestream integration.

• 1. Go to creator studio in Youtube,
• 2. Go to the Live Streaming section of your creator studio,
• 3. If this is the first time your are live streaming with this account, and only then, you will be asked to validate your account,
• 4. There are two ways you can set up streaming in YouTube and use youtube studio moderator,
• 5. This is the last piece on YouTube. Scroll to the bottom of the page, to the “Encoder Setup”. You should see a “Stream Name/Key” field there that is obfuscated by default.

More details on this article: https://jitsi.org/blog/live-streaming-with-jitsi-and-youtube.

If your company firewall is configured to block outgoing video calls (in particular outgoing UDP traffic), you will have to ask your network administrator to modify the configuration to allow WorkAdventure streams through.

The firewall configuration is detailed in the "preparing your network" article.

Because of the nature of the server infrastructure of virtual private network (VPN), WorkAdventure is unable to properly function on some kinds of VPNs, campus networks, or corporate networks. If you're in such a situation, you can try:

• disabling your VPN,
• asking your network administrator to unblock WorkAdventure,
• contact us and talk with our network expert.

To unblock WorkAdventure on a personal or corporate firewall, please read the "preparing your network" article.

Minimum hardware requirements: a single 1.5 GHz processor, 1.0 GB RAM, a 64MB video card that supports 1028 x 768 screen resolution, and 100MB of available disk space.

Recommended hardware configuration: one or preferably multiple 2.0 GHz dual-core processors or faster, 2.0 GB RAM or more, and a 256MB video card that supports 1280 x 1024 or a much higher screen resolution.

Please note that as Phaser is a numerically and graphically intense application, its runtime performance is dependent on the combined performance of a machine's processor, memory, graphics.

More details here.

One of our main goals at WorkAdventure is to make your virtual space the most customizable possible. We want you, as an individual or a company, to be able to entirely get to grips with WorkAdventure.

White label is now available and means you can customize your own URL map link and showcase your own logos!

Interested in boosting your online visibility but don't know how to start from? Contact us for further help regarding the while label in WorkAdventure.