Frequently Asked Questions

Troubleshooting

You can connect to WorkAdventure, move your character, but when you get close to another user, you cannot speak with him/her. Or you cannot speak or hear people in a Jitsi room.

All these problems can occur when we cannot establish a video / audio connection. In technical jargon, we call those "WebRTC" connections. WebRTC connections can fail due to a wide number of issues but most of the time, this is due to a network that is too restricted because of firewalls or other protections installed by the network administrator.

You can troubleshoot your network connection with your local system administrator, using the self-diagnosis tool below.

Test your network connection

If you are trying to troubleshoot a problem on someone else's computer, please share with this person this self-diagnosis link: https://staging.workadventu.re/test-webrtc.

If you are stuck on the welcome screen and the application is not responding at all when you are pressing keys on your keyboard, there is a known issue with the Evernote Web Clipper extension on Google Chrome.

Go in the Google Chrome > More tools > Extensions menu.

Look for the Evernote Web Clipper extension. If it is present, disable the extension.

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