Does WorkAdventure offer an SLA?

Yes, on paid plans. WorkAdventure commits to a Service availability of at least 99.9% measured over each calendar month. The commitment is part of our terms of use — there is no separate contract to sign.

Two things are excluded from the measurement: scheduled maintenance, and events beyond our reasonable control — in particular your own network, third-party infrastructure and force majeure.

Scheduled maintenance is announced four (4) calendar days in advance. We keep it outside business hours (9 a.m. to 6 p.m. Paris time) as far as possible, and it never exceeds four consecutive hours during business days and hours. Routine backups and updates do not interrupt the service at all.

You can check availability yourself, at any time, on our live status page.

The Free plan is provided without any availability commitment or service level. It is the same platform, but we give no guarantee as to its availability or continuity, and we may suspend or change it at any time.