How long does WorkAdventure keep my data, and how do I delete it?

World data (members, visitors, configuration, uploaded files) is kept for as long as it is needed to provide the service. When a paid subscription ends, the world is not deleted: it falls back to the free plan, so that you do not lose your data by letting a subscription lapse.

Deleting a world is self-service. A world administrator can delete the world at any time from the dashboard, and this permanently deletes all the data attached to it. If you want your data removed at the end of a contract, this is the way to do it, and no request to our support is needed.

Individual users can update their personal data at any time from their profile screen, and world administrators can remove a member from their world.

Recordings are deleted automatically after 3 months, and analytics data is kept for 3 months. Logs are deleted automatically at the end of their retention period, between one week and one year depending on the log (see What does WorkAdventure log?). How we handle personal data is described in our privacy policy.